Terms & Conditions

Parties and Scope

These terms are entered into between Camber & Mortar and the client named on the formal quotation. Our work includes residential carpentry, joinery, and interior building alterations as itemised in the approved scope of work. No alterations to this scope are valid unless confirmed in writing between both parties.

Booking and Quotes

Quotations remain valid for thirty calendar days from issue. A booking is secured once you confirm acceptance of the quote in writing and any required material deposit has reached our bank account. Any initial telephone or email estimate is indicative only until a physical site survey has taken place.

Performance of the Work and Access to the Premises

The client agrees to provide clear access to the workspace, reliable water, electricity, and basic welfare amenities during regular working hours, typically 08:00 to 17:00 Monday to Friday. We take pride in running tidy sites, using dust sheets, and vacuuming work zones daily, but the client must remove delicate furniture, art, and personal belongings from the immediate work area prior to start.

Prices, Payment After Completion and Invoices

All work is priced in pounds sterling based on the agreed written specification. Payment is due upon practical completion of the work or at pre-arranged stage gates for larger renovations. We accept payment exclusively via bank transfer against our written invoice or cash handed over on completion. We do not accept credit or debit cards, payment terminals, or online card gateways.

Cancellation and Rescheduling

You may reschedule or cancel scheduled on-site labour without penalty by providing at least 48 hours notice. Cancellations made with less notice may incur a day-rate charge for lost workshop time. Custom timber pieces already milled, glued, or scribed specifically for your property remain chargeable at cost.

Liability, Insurance and Complaints

Camber & Mortar maintains comprehensive public liability insurance covering domestic renovation work up to two million pounds. We guarantee our joinery joints and installation labour for twelve months from completion. Any concerns regarding fit, finish, or function should be reported to us in writing within seven days of the final walkthrough so we can inspect and rectify the issue.

Governing Law

These terms and any dispute or claim arising out of or in connection with our services are governed by and construed in accordance with the laws of England and Wales. Both parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute.

Questions about this policy

Write to us at [email protected] or speak with us on +44 20 8537 9988 throughout Mon-Fri 07:30-16:00. We attend to every inquiry within one working day.

Merchant

Camber & Mortar Ltd.

Registered address

42 Bermondsey Street, London, SE1 3UD, United Kingdom

Email

[email protected]

Phone

+44 20 8537 9988

Working hours

Mon-Fri 07:30-16:00

Registration

Company No. 18337268